These Terms & Conditions shall apply to the booking of accommodation, use of facilities and services at the Shankly Hotel, Liverpool (“Hotel”) by any customer, whether private or as an authorised representative of a business. These Terms & Conditions shall supersede and take precedence over any other terms and conditions which may or may not have applied to your booking. No alternative terms or conditions will be deemed to be valid unless prior written consent has been provided by the Hotel.
1.1 Booking accommodation or the use of any service at the Hotel indicates full acceptance, without reservation, of these Terms & Conditions, which are applicable to any agreement you have with us when we accept your booking.
1.2 By accepting these Terms & Conditions you agree that you are at least 18 years of age and have sufficient legal capacity to be bound by these Terms & Conditions.
2.1. The use of any means to make a reservation at the Hotel for the use of any accommodation or service, including via our website, any partner booking website, via telephone or in person, indicates full acceptance of these Terms & Conditions.
2.2. When any reservation is made with the Hotel, the customer will receive a confirmation of the reservation by email. It is the responsibility of the customer to review the details contained within the confirmation email and advise the Hotel of any inaccuracies or errors.
2.3. Your reservation will only be considered as guaranteed upon receipt of valid credit or debit card details which we will use as a guarantee, or the receipt by the Hotel of any deposit payment or pre-payment as dictated by the specific rate rules applied to your booking.
3.1. During major sporting events, cultural events or other periods of high demand in Liverpool, certain rates and packages may be subject to restricted availability. On such occasions, available rates and packages may be subject to minimum length of stay restrictions.
4.1. Events take place at the Hotel on a regular basis. If there are events taking place at the Hotel and as a result you wish to cancel or amend your stay, you should contact the Hotel directly via telephone or email via email@example.com and discuss your request
with our reservations team. Any cancellation or amendment to your booking will be at the discretion of the Hotel and subject to the provisions contained within these Terms & Conditions.
5.1. The Hotel may request a deposit or full pre-payment of your booking, dependent on the specific rate applicable to your booking. All deposits and pre-payments are non-refundable and in the event of a cancellation, the Hotel will be entitled to use any deposit or prepayment
received to cover its reasonable costs associated with facilitating your booking, including loss of revenue should the accommodation or service you booked remaining unsold. The Hotel will make all reasonable endeavours to re-sell any cancelled accommodation or service booked, but this is not always possible.
5.2. Nothing contained in these Terms & Conditions shall affect your statutory rights, including those contained in the Consumer Protection (Distance Selling) Regulations 2000, or any similar or amended regulations.
6.1. You must not use any part of the Hotel or book any accommodation or service with the intention of using such for any purpose which is unlawful, immoral, offensive, injurious to the rights of any third parties or which may, in any way, damage any part of the Hotel or the reputation of the Hotel.
7.1. Although every effort is made to ensure the accuracy of the information set out on our website, in any promotional materials, in any advertising or on any social media platforms associated with the Hotel, we cannot accept responsibility for any errors or omissions and we reserve the right to vary, amend, supplement or cancel any offer, promotion or available product featured at any time. We further reserve the right to modify services provided by the Hotel at any time.
7.2. We reserve the right to amend these Terms & Conditions from time to time.
8.1. Whilst we will make every effort to ensure that the specific room type reserved as part of any booking at the Hotel is provided, we reserve the right to substitute any room type for any other room type, based on operational considerations and requirements. Where a booking at the Hotel is for a specific room (any named suite or multiple occupancy accommodation) we may from time to time, for operational reasons, need to amend your booking and provide an alternative room or suite. In such an event the Hotel will undertake to provide a room or suite of at least an equal or superior class or provide a partial refund which reflects the difference in price charged for any inferior class product supplied and the rate originally paid.
9.1. Any party containing 10 or more people will be considered as a Group Reservation. Group Reservations can only be made direct with the hotel and not via our website or any partner booking site. Group Reservations may be subject to additional Terms & Conditions, which will be advised at the time of making any such booking.
10.1. Check in time is 3pm on the day of arrival. Should you arrive prior to 3pm, the Hotel will provide secure storage for your luggage until such time that you are able to check in to your accommodation.
10.2. Check out time is 11am on the day of departure.
10.3. Early check in or late check out may be available during your stay at an additional charge. You should contact the Hotel directly to enquire about the availability of any early check in or late check out.
10.4. The Hotel reserves the right to make an additional charge for any accommodation which is not vacated by 11am on your scheduled day of departure. Such charge will be equivalent to 10% of the rate paid for your accommodation for every hour or part of an hour past the mandated check out time of 11am.
10.5. There may be occasions where check in is delayed due to reasons beyond the reasonable control of the Hotel. In such circumstances, the Hotel will not be held liable for any delay in checking in.
11.1. If a deposit or pre-payment is required to secure your booking, the Hotel reserves the right to cancel any booking where such payment has not been received. All deposits and prepayments are deemed to be non-refundable and non-transferable, unless otherwise advised in writing by an authorised representative of the Hotel.
12.1. A security deposit or pre-authorisation of a valid credit / debit card may be required when you check in to the Hotel. The value of any such security deposit or pre-authorisation will be £50.00 for every person in your party. Only one credit or debit card per room can be used for the security deposit or pre-authorisation required at check in, and a suitable form of government issued ID will be required for the cardholder.
12.2. A refund for any unused balance of any security deposit taken will be processed to the card via which the deposit was made, within 24 hours of the party checking out of the hotel.
12.3. In the event of any damage to the Hotel, it’s facilities or any accommodation by a member of your party, the cost of putting right such damage, including an accounting for loss of revenue associated with an inability to sell any accommodation or service as a result of such damage, will be deducted from any security deposit held. In the event that the value of any damage incurred surpasses the value of the security deposit held, you agree to provide any additional payment required within a period of 7 days of being notified of such by the Hotel.
12.4. Our hotel is a completely Smoke Free space. Should any guest within your party violate our non-smoking policies, we reserve the right to charge a cleaning fee in the amount of £100.00 in response.
12.5. When a pre-authorisation is cancelled and returned to the card via which it was made, or a refund is processed for any security deposit taken, the time for these funds to be returned to the card holder can extend up to 14 days. In many cases the time taken to return the funds is much less, but this process is dependent on the type of card used, the issuing bank and in which country the card was issued.
13.1. Our pricing is done in real time and therefore may fluctuate according to market conditions. The Hotel does not accept liability for any change in price or package availability from one time to another. At the point a booking is confirmed, in line with the provisions of these Terms & Conditions, any such price or package can be considered to be guaranteed.
14.1. Should you wish to cancel any booking made at the Hotel, you should contact the hotel directly on 0151 459 3383 or via firstname.lastname@example.org. Any cancellation is not deemed to be accepted until you have received a confirmation of cancelation in writing from the Hotel. In the event of cancellation, any deposit or pre-payment made for your booking is deemed to be non-refundable and non-transferable.
15.1. Children under 2 years of age stay free and a cot will be made available on demand at no extra charge. For all other purposes, including pricing, package inclusion and accommodation rates, we consider any person under 12 years of age to be a child.
15.2. In the event that a booking is sought for any lone traveller who is under 18 years of age, we reserve the right to refuse any such requests. In any event, the prior approval of the Hotel is required for any booking for any person aged 18 years or less, who is travelling alone. If the Hotel is not informed In advance about any individual who is less than 18 years of age travelling alone, we will be entitled to deny accommodation or any other service to such individuals who arrive without an accompanying adult.
16.1. In the rare event that the Hotel is unable to provide you with the accommodation or service booked, when you arrive at the Hotel, you confirm that the liability of the Hotel shall be limited to providing alternative accommodation of a similar level, and where such accommodation is located in a different hotel, transport to such alternative venue.
16.2. In the event that a customer is dissatisfied with the quality or provision of any such alternative accommodation provided at a different hotel, any issues should be made known to the management of the alternative venue in the first instance, allowing them sufficient time to rectify any issues.
17.1. If you have any special requirements please inform the Hotel at the time of making your booking.
19.1. Our liability for any loss or damage suffered by any customer shall be limited to that which arises out of the negligence of our employees, subcontractors or agents and in any event shall be limited to the value of any payment received by the Hotel in relation to your booking.
19.2. These Terms & Conditions do not affect any rights which the customer may have under the Hotel Proprietors Act 1956, where this Act applies.
19.3. Notwithstanding clause 19.1 above, the Hotel will not be liable for any indirect loss or damage which may by suffered by a customer including, but not limited to, loss of income, loss of business, loss of profits, loss of opportunity, loss of anticipated savings, loss of data or loss of enjoyment.
19.4. Nothing in these Terms & Conditions purports to limit or exclude the Hotel’s liability for death or personal injury caused by negligence of the Hotel, its employees, subcontractors or agents nor caused by fraudulent misrepresentation or any other matter for which it would be unlawful for such liability to be limited or excluded.
20.1. The Hotel will not be in breach of these Terms & Conditions if any accommodation or service cannot be provided due to: industrial action by employees of the Hotel, industrial action by the staff of one of the Hotel’s suppliers or contractors, fire, lightning, explosion, riot, civil commotion, malicious damage, any national or international epidemic or pandemic, government imposed restrictions on the business of the Hotel, extreme weather conditions, storm, flood, burst pipes, earthquake, terrorism or the Hotel being damaged or destroyed, breakdown of machinery, a failure to supply the Hotel with gas, electricity or water, or any other event outside of the Hotel’s reasonable control. In the event of a Force Majeure event as defined in these Terms & Conditions, the Hotel will do its best to avoid any unnecessary inconvenience to our customers, guests, employees, agents and contractors.
21.1. No failure or delay in exercising any right reserved to the Hotel under these Terms & Conditions shall be deemed to be a waiver of such right or remedy and no waiver by the Hotel of a breach of any provision of these Terms & Conditions shall be deemed to be a waiver of any other or subsequent breach of the same or any other provision.
22.1. No right of set-off shall exist in respect of any payment due or sums received against any claim under the booking or any other agreement at any time.
23.1. None of the provisions contained within these Terms & Conditions are intended to be enforceable by any third party nor is it intended that these Terms & Conditions will confer any rights on any person pursuant to the Contract (Rights of Third Parties) Act 1999.
24.1. The booking confirmation you receive and these Terms & Conditions constitute the entire agreement between you and the Hotel.
24.2. You accept that in agreeing to these Terms & Conditions you have not relied on any representation, warranty or other provision except as expressly stated in these Terms & Conditions.
25.1. In the event that one or more of the provisions contained within these Terms & Conditions is deemed subsequently to be unlawful, invalid or otherwise unenforceable, such provision(s) shall be deemed to be severed from these Terms & Conditions and the remainder of the Terms & Conditions will remain in force and valid.
26.1. These Terms & Conditions and any agreement between you and the Hotel shall be governed by the laws of England and the Courts of England shall have exclusive jurisdiction to settle any dispute or claim which arises out of or in connection with such agreement and
these Terms & Conditions.