Table Reservations

The hotel address is Millennium House, 60 Victoria Street, Liverpool, Merseyside, L1 6JD.

Please note that all payments made to us are non-transferable and non-refundable.

Secure car parking is available at the hotel on the day of check in. You do not need to book spaces, but parking is chargeable at £15.00 per car for a 24 hour period.

All guests may be required to provide a valid, government issued photo ID on check in. Please ensure your entire party have appropriate ID available.

You may check in on your day of arrival from 15:00 however should you arrive earlier than check in time you are more than welcome to leave your luggage with us until your room is available. Check out is 11:00 and likewise you are welcome to store luggage with us on the day of departure.

Upon check in, we will require a a pre-authorization to be applied against a credit or debit card.

Please note that all rooms are strictly non-smoking. Violation of this regulation will result in an additional cleaning charge being applied to your guest account.


These Terms & Conditions shall apply to the booking of accommodation, use of facilities and services at the Shankly Hotel, Liverpool (“Hotel”) by any customer, whether private or as an authorised representative of a business. These Terms & conditions shall supersede and take precedence over any other terms and conditions which may or may not have applied to your booking. No alternative terms or conditions will be deemed to be valid unless prior written consent has been provided by the Hotel.

1. General

1.1 Booking accommodation or the use of any service at the Hotel indicates full acceptance, without reservation, of these Terms & Conditions, which are applicable to any agreement you have with us when we accept your booking.

1.2 By accepting these Terms & Conditions you agree that you are at least 18 years of age and have sufficient legal capacity to be bound by these Terms &Conditions.

2. Reservation Services

2.1. The use of any means to make a reservation at the Hotel for the use of any accommodation or service, including via our website, any partner booking website, via telephone or in person, indicates full acceptance of these Terms & Conditions.

2.2. When any reservation is made with the Hotel, the customer will receive a confirmation of the reservation by email. It is the responsibility of the customer to review the details contained within the confirmation email and advise the Hotel of any inaccuracies or errors.

2.3. Your reservation will only be considered as guaranteed upon receipt of valid credit or debit card details which we will use as a guarantee, or the receipt by the Hotel of any deposit payment or pre-payment as dictated by the specific rate rules applied to your booking.

3. Length of Stay Restrictions

3.1. During major sporting events, cultural events or other periods of high demand in Liverpool, certain rates and packages may be subject to restricted availability. On such occasions, available rates and packages may be subject to minimum length of stay restrictions.

4. Events at the Hotel

4.1. Events take place at the Hotel on a regular basis. If there are events taking place at the Hotel and as a result you wish to cancel or amend your stay, you should contact the Hotel directly via telephone or email via info@shanklyhotel.com and discuss your request with our reservations team. Any cancellation or amendment to your booking will be at the discretion of the Hotel and subject to the provisions contained within these Terms & Conditions.

4.2. Whilst every effort is made to sell events at the hotel, if the any events are not sold at a minimum level of numbers the hotel reserves the right to cancel events and transfer any confirmed attendees to another suitable event or offer a refund.

4.3. All monies paid are non-refundable and non transferable.

4.4. In the event that the outstanding balance has not been paid the hotel reserves the right to cancel the booking and resell to another party.

4.5. A drop in numbers once full payment has been received will be non-refundable, non transferable and cannot be used against other services within the hotel.

4.6. Dietary requirements must be communicated to the hotel no less than 7 days prior to the event.

4.7. Party numbers under 10 should expect to be seated with other guests as all events are shared.

5. Deposits/ Pre-payments

5.1. The Hotel may request a deposit or full pre-payment of your booking, dependent on the specific rate applicable to your booking. All deposits and pre-payments are non-refundable and in the event of a cancellation, the Hotel will be entitled to use any deposit or prepayment received to cover its reasonable costs associated with facilitating your booking, including loss of revenue should the accommodation or service you booked remaining unsold. The Hotel will make all reasonable endeavours to re-sell any cancelled accommodation or service booked, but this is not always possible.

5.2. Nothing contained in these Terms & Conditions shall affect your statutory rights, including those contained in the Consumer Protection (Distance Selling) Regulations 2000, or any similar or amended regulations.

6. Use of Accommodation and Services

6.1. You must not use any part of the Hotel or book any accommodation or service with the intention of using such for any purpose which is unlawful, immoral, offensive, injurious to the rights of any third parties or which may, in anyway, damage any part of the Hotel or the reputation of the Hotel.

6.2 Due to this property’s prime city centre location, higher noise levels should be expected from venues surrounding the hotel. The Shankly Hotel do not take liability for any external noise pollution.

7. Accuracy of Information

7.1. Although every effort is made to ensure the accuracy of the information set out on our website, in any promotional materials, in any advertising or on any social media platforms associated with the Hotel, we cannot accept responsibility for any errors or omissions and we reserve the right to vary, amend, supplement or cancel any offer, promotion or available product featured at any time. We further reserve the right to modify services provided by the Hotel at any time.

7.2. We reserve the right to amend these Terms & Conditions from time to time.

8. Room Types

8.1. The Shankly Hotel We reserve the right to: Change your room allocation and/or hotel location at any point during your stay for any reason or cancel any booking(s) due to health and safety concerns or full or partial closure of the hotel. In the unlikely event this were to happen we will take make every effort to notify you prior to your arrival.

8.2. You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy and compliance with these terms. Occupancy is not transferable.

9. Reservations of 10 or More People

9.1. Any party containing 10 or more people will be considered as a Group Reservation. Group Reservations can only be made direct with the hotel and not via our website or any partner booking site. Group Reservations may be subject to additional Terms & Conditions, which will be advised at the time of making any such booking.

10. Check In / Check Out Times

10.1. Check in time is 3 pm on the day of arrival. Should you arrive prior to 3 pm, the Hotel will provide secure storage for your luggage until such time that you are able to check in to your accommodation.

10.2. Checkout time is 11 am on the day of departure

10.3. Early check in or late check out may be available during your stay at an additional charge. You should contact the Hotel directly to enquire about the availability of any early check in or late check out.

10.4. The Hotel reserves the right to make an additional charge for any accommodation which is not vacated by 11 am on your scheduled day of departure. Such charge will be equivalent to 10% of the rate paid for your accommodation for every hour or part of an hour past the mandated check out time of 11 am. 10.5. There may be occasions where check in is delayed due to reasons beyond the reasonable control of the Hotel. In such circumstances, the Hotel will not be held liable for any delay in checking in.

11. Payments

11.1. If a deposit or pre-payment is required to secure your booking, the Hotel reserves the right to cancel any booking where such payment has not been received. All deposits and prepayments are deemed to be non-refundable and non-transferable, unless otherwise advised in writing by an authorised representative of the Hotel.

12. Security Deposits

12.1. A security deposit or pre-authorisation of a valid credit / debit card may be required when you check in to the Hotel. Only one credit or debit card per room can be used for the security deposit or pre-authorisation required at check in, and a suitable form of government issued ID will be required for the cardholder.

12.2. In the event of any damage to the Hotel, it’s facilities or any accommodation by a member of your party, the cost of putting right such damage, including an accounting for loss of revenue associated with an inability to sell any accommodation or service as a result of such damage, will be deducted from any security deposit held. In the event that the value of any damage incurred surpasses the value of the security deposit held, you agree to provide any additional payment required within a period of 7 days of being notified of such by the Hotel.

12.3. The lead booker must provide a valid UK bank account for account check upon check in – Account checks authorise the additional charges that cover loss of keys; cosmetic damage; smoking/vaping in room; noise pollution; drug misuse, including use of NOS canisters; guests over room capacity, The amount charged is uncapped and is subject to the business loss of revenue and charges. Breaches of these terms and conditions may also lead to immediate eviction from the hotel premises.

12.4. In the event of any damage to the Hotel, it’s facilities or any accommodation by a member of your party, the cost of putting right such damage, including an accounting for loss of revenue associated with an inability to sell any accommodation or service as a result of such damage, will be deducted from any pre-authorisation held. In the event that the value of any damage incurred surpasses the value of the pre-authorisation held, you agree to provide any additional payment required within a period of 7 days of being notified of such by the Hotel.

12.5. When a pre-authorisation is cancelled and returned to the card via which it was made, or a refund is processed for any security deposit taken, the time for these funds to be returned to the card holder can extend up to 14 days. In many cases the time taken to return the funds is much less, but this process is dependent on the type of card used, the issuing bank and in which country the card was issued.

12.6. Smoking or vaping is not permitted anywhere on-site at the hotel. Please be advised that if smoking or vaping takes place on-site you will be fined £200.00 which will be taken directly from your security deposit.

13. Pricing and Packages

13.1. Our pricing is done in real time and therefore may fluctuate according to market conditions. The Hotel does not accept liability for any change in price or package availability from one time to another. At the point a booking is confirmed, in line with the provisions of these Terms & Conditions, any such price or package can be considered to be guaranteed.

14. Cancellations

14.1. Should you wish to cancel any booking made at the Hotel, you should contact the hotel directly on 0151 459 3383 or via info@shanklyhotel.com. Any cancellation is not deemed to be accepted until you have received a confirmation of cancellation in writing from the Hotel. In the event of cancellation, any deposit or pre-payment made for your booking is deemed to be non-refundable and non-transferable.

15. Child Stays

15.1. Children under 2 years of age stay free and a cot will be made available on demand at no extra charge. For all other purposes, including pricing, package inclusion and accommodation rates, we consider any person under 12 years of age to be a child.

15.2. In the event that a booking is sought for any lone traveller who is under 18 years of age, we reserve the right to refuse any such requests. In any event, the prior approval of the Hotel is required for any booking for any person aged 18 years or less, who is travelling alone. If the Hotel is not informed In advance about any individual who is less than 18 years of age travelling alone, we will be titled to deny accommodation or any other service to such individuals who arrive without an accompanying adult.

15.3. Anyone under the age of 18 needs to be accompanied by a parent or guardian. This is for every person under the age of 18. Guests over 18 must not leave anyone under the age of 18 alone in the hotel during their stay. We reserve the right to refuse entry of any underage guests.

15.4. Those under 18 years old are not permitted to stay in Shankly Hotel unless a parent or guardian is also staying in the hotel. We reserve the right to request valid photographic proof of identity and age, so please bring this with you and ensure all guests under your booking bring identification, otherwise where requested you and/or your guests will not be permitted to stay.

16. Accommodation Booked being Unavailable

16.1. In the rare event that the Hotel is unable to provide you with the accommodation or service booked, when you arrive at the Hotel, you confirm that the liability of the Hotel shall be limited to providing alternative accommodation of a similar level, and where such accommodation is located in a different hotel, transport to such alternative venue.

16.2. In the event that a customer is dissatisfied with the quality or provision of any such alternative accommodation provided at a different hotel, any issues should be made known to the management of the alternative venue in the first instance, allowing them sufficient time to rectify any issues.

17. Special Requirements

17.1. If you have any special requirements, please inform the Hotel at the time of making your booking 18. Protection of Personal Data

18.1. We take the protection of your personal data very seriously. Please refer to our Privacy Policy for information on how we manage your personal data.

19. Liability and Indemnity

19.1. Our liability for any loss or damage suffered by any customer shall be limited to that which arises out of the negligence of our employees, subcontractors or agents and in any event shall be limited to the value of any payment received by the Hotel in relation to your booking.

19.2. These Terms &Conditions do not affect any rights which the customer may have under the Hotel Proprietors Act 1956, where this Act applies.

19.3. Notwithstanding clause 19.1 above, the Hotel will not be liable for any indirect loss or damage which may by suffered by a customer including, but not limited to, loss of income, loss of business, loss of profits, loss of opportunity, loss of anticipated savings, loss of data or loss of enjoyment.

19.4. Nothing in these Terms & Conditions purports to limit or exclude the Hotel’s liability for death or personal injury caused by negligence of the Hotel, its employees, subcontractors or agents nor caused by fraudulent misrepresentation or any other matter for which it would be unlawful for such liability to be limited or excluded.

5. Deposits/ Pre-payments

20. Force Majeure

20.1. The Hotel will not be in breach of these Terms & Conditions it any accommodation or service cannot be provided due to: industrial action by employees of the Hotel, industrial action by the staff of one of the Hotel’s suppliers or contractors, fire, lightning, explosion, riot, civil commotion, malicious damage, any national or international epidemic or pandemic, government imposed restrictions on the business of the Hotel, extreme weather conditions, storm, flood, burst pipes, earthquake, terrorism or the Hotel being damaged or destroyed, breakdown of machinery, a failure to supply the Hotel with gas, electricity or water, or any other event outside of the Hotel’s reasonable control. In the event of a Force Majeure event as defined in these Terms & Conditions, the Hotel will do its best to avoid any unnecessary inconvenience to our customers, guests, employees, agents and contractors.

21. No Waiver

21.1. No failure or delay in exercising any right reserved to the Hotel under these Terms & Conditions shall be deemed to be a waiver of such right or remedy and no waiver by the Hotel of a breach of any provision of these Terms & Conditions shall be deemed to be a waiver of any other or subsequent breach of the same or any other provision.

22. Set-Off

22.1. No right of set-off shall exist in respect of any payment due or sums received against any claim under the booking or any other agreement at any time.

23. Third Party Rights

23.1. None of the provisions contained within these Terms & Conditions are intended to be enforceable by any third party nor is it intended that these Terms & Conditions will confer any rights on any person pursuant to the Contract (Rights of Third Parties) Act 1999.

24. Entirety of Agreement

24.1. The booking confirmation you receive, and these Terms & Conditions constitute the entire agreement between you and the Hotel.

24.2. You accept that in agreeing to these Terms & Conditions you have not relied on any representation, warranty, or other provision except as expressly stated in these Terms & Conditions.

25. Severance

25.1. In the event that one or more of the provisions contained within these Terms & Conditions is deemed subsequently to be unlawful, invalid or otherwise unenforceable, such provision(s) shall be deemed to be severed from these Terms & Conditions and the remainder of the Terms & Conditions will remain in force and valid

26. Jurisdiction

26.1. These Terms & Conditions and any agreement between you and the Hotel shall be governed by the laws of England and the Courts of England shall have exclusive jurisdiction to settle any dispute or claim which arises out of or in connection with such agreement and these Terms & Conditions

27. Car Park

27.1 Secure car parking is available on the lower ground floor of the hotel on the day of check in and is operated by Parking Eye. Please download the app to pay for parking prior to your arrival by following this link (https://www.paybyphone.co.uk) this will direct you to the app called ‘PayByPhone’. You do not need to book spaces but parking is chargeable at £15.00 per car for a 24 hour period. Please be advised the underground car park is not operated by the Shankly Hotel. You must pay parking charges on time, or you will face a penalty charge of £100.00.

28. Pets

28.1 Please be advised we only allow registered guide dogs to stay at the hotel.