Dear valued customer,
We hope you are managing to keep safe and well during these turbulent times.
The safety and well-being of our customers and our team is our primary concern and, in-line with the latest government advice and to help ensure we can offer the best customer experience in this difficult period, we have taken the decision to postpone all arrivals from 25th March, until further notice.
This may be extended further dependent on Government advice to come in the coming days and weeks.
You will shortly receive email confirmation that bookings have now been postponed but please take this note as official confirmation that any bookings for arrival from 25th March until further notice will be moved to a future date of your choice based on a like-for-like day/month basis, subject to availability. Alternatively, we are offering credit notes for the full amount of each booking which can be redeemed anywhere within the Signature Living Group at a later date.
If you are contacting us to discuss a booking outside the above time frames, or if you have further questions on a booking within that period, above please email: firstname.lastname@example.org
As I’m sure you can understand, we are experiencing extremely high volumes of enquires during this time, so please bear with us. As always we aim to come back in a timely manner and are working tirelessly to assist you.
Stay safe and thank you for your understanding. It is hugely appreciated by us and all our amazing staff and we hope to see you all again soon.
The Signature Living Team.
Please be advised all deposits paid are non-refundable and non-transferable. We do not offer downgrades if any members of your party decrease. All accommodation is at a set rate and rates cannot be lowered under any circumstances.
A pre-authorisation will be taken by card on check in. We will not accept any cash, American Express, Master debit, Maestro or Visa electron for your pre-authorisation. The pre-authorised on the card is not taken from your account but is held during your stay. Please be advised that debit cards take 5 working days to be released in your account and credit cards take up to 7 working days, this includes the duration of your stay omitting weekends. High levels of noise will not be tolerated in the rooms, corridors and stairwells. This is out of respect for other guests staying with Signature Living. Any damages, breakages or theft of items from the building will be taken from your pre-authorisation to the cost of the replacement or repair. Please be advised we do not allow confetti to be used in the rooms. Please be advised we have the right to charge your card outside of the pre-authorisation to cover any extra cleaning, smoking, damages and loss of keys.
Please don’t hesitate to get in touch if you have any questions regarding your booking, our contact details as well as booking terms and conditions can be found on our website.
Check in is from 3pm and check out is at 11am. If you are arriving to the hotel before 3pm we can look after your luggage for you until your room is ready. If you would like us to store your luggage on check out please just ask at reception. If we can arrange an earlier check in or check out we will do our best, please contact us on the day of arrival on 0151 236 0166 to see if this is available.
Car parking is available, our car parking is at a discounted rate of £15 per 24hrs.
Please be advised on arrival you will need to bring with you the card you have made the reservation with and a form of identification.
Bar Signature based in our sister hotel just around the corner can be used by all Signature guests. Take advantage of the 2-4-1 cocktails!
If you would like to have dinner in our amazing Bastion Bar and Restaurant during your stay, we will happily arrange this for you. Please contact the hotel directly before your stay on 0151 236 0166 or reserve a table with reception when you arrive.
We offer Afternoon tea in the Bastion Bar and Restaurant daily. Please contact the hotel directly on 0151 236 0166 to book!
You can find further details and more gifts to choose from online or by calling us on 0151 236 0166. If we can be of assistance with anything between now and your stay please do not hesitate to contact us. In the meantime we wish you a safe journey and a memorable stay with us.