Please be advised all deposits paid are non-refundable and non-transferable. We do not offer downgrades if any members of your party decrease. All accommodation is at a set rate and rates cannot be lowered under any circumstances.
A pre-authorisation up to the value of £50.00 per person will be required upon check in, for ease of your check in process we kindly request this is taken from one card per room only and we ask you to have this arranged prior to your arrival. We do NOT accept any cash, American Express, Maestro, Visa electron, Monzo, Metro or Starling Debit/Credit Cards for your pre-authorisation. Please be advised that depending on your bank this can take between 3 – 15 working days to be fully drawable in your account again. High levels of noise will not be tolerated in the rooms, corridors and stairwells. This is out of respect for other guests staying in the Hotel. Any damages, breakages or theft of items from the building will be taken from your pre-authorisation to the cost of the replacement or repair. We do not allow confetti to be used in the rooms. Please be advised we have the right to charge your card outside of the pre-authorisation to cover any extra cleaning, smoking, damages and loss of keys.
Please don’t hesitate to get in touch if you have any questions regarding your booking, our contact details as well as booking terms and conditions can be found on our website.
Check in is from 3pm and check out is at 11am. If you are arriving to the hotel before 3pm we can look after your luggage for you until your room is ready. If you would like us to store your luggage on check out please just ask at reception. If we can arrange an earlier check in or check out we will do our best, please contact us on the day of arrival on 0151 459 3383 to see if this is available.
Car parking is available, our car parking is at a discounted rate of £15 per 24hrs.
Please be advised on arrival you will need to bring with you the card you have made the reservation with and a form of identification.
If you would like to have dinner in our amazing Bastion Bar and Restaurant during your stay, we will happily arrange this for you. Please contact the hotel directly before your stay on 0151 459 3383 or reserve a table with reception when you arrive.
We offer Afternoon tea in the Bastion Bar and Restaurant daily. Please contact the hotel directly on 0151 459 3383 to book!
You can find further details and more gifts to choose from online or by calling us on 0151 459 3383. If we can be of assistance with anything between now and your stay please do not hesitate to contact us. In the meantime we wish you a safe journey and a memorable stay with us.