Ensure team provides an effective, efficient service at all times to standards in line with company procedures
Ensure efficient, effective communication between departments and reception and that effective handover between shifts takes place
Ensure team are aware of hotel availability and use every opportunity to maximize room sales
Be fully conversant and able to operate the hotel front office system
Ensure all reception duties are carried out to a high standard in accordance with hotel and company procedures
Ensure that quarterly targets set by your line manager are adhered to
Ensure team check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and company procedures
Complete any reasonable duties at the request of Line Manager/ General Manager
Take part in any training and development activities as required
Inspect front and back of reception for cleanliness
Be fully conversant with and adhere to Hotel Fire Procedures, Health and Safety Policy and all other legal requirements
Ensure total confidentiality is observed in the execution of your duties
